Privacy POlicy

Last updated: 29 August 2026

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Hubbard Electrical & Renewables respects your privacy and is committed to protecting your personal information.

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This policy explains what information we collect through this website, why we collect it, how it is used and the rights you have under UK data protection law.

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WHO WE ARE

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Hubbard Electrical & Renewables provides electrical and renewable energy services across North Wales.

For the purposes of UK data protection law, the data controller is:

Business name: Hubbard Electrical & Renewables

Email: info@hubbardelectrical.co.uk

Telephone: 01745 405136

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INFORMATION WE COLLECT

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Information submitted through our contact form

When you contact us through the website, we may collect your name, email address, telephone number, postcode or property address, the service you are interested in, details about your enquiry and any other information you choose to provide.

Please do not include sensitive personal information in the contact form unless it is necessary for your enquiry.

Information collected automatically

When you visit the website, cookies and analytics technologies may collect limited technical information. This can include your IP address, browser and device type, general location, pages visited, time spent on the website, how you arrived at the website, interactions with pages and forms, and your cookie preferences.

We use this information to understand how the website is used, identify problems and measure the effectiveness of our marketing.

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HOW WE USE YOUR INFORMATION

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We may use your personal information to:

• Respond to your enquiry

• Discuss the work you require

• Arrange a site survey or appointment

• Prepare and provide a quotation

• Deliver services you have requested

• Maintain appropriate business and customer records

• Improve the website and its content

• Understand how visitors use the website

• Measure the effectiveness of our advertising and marketing

• Protect the website against misuse or security threats

• Meet our legal and regulatory obligations

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We do not sell, rent or trade your personal information.

Information submitted through the contact form will not automatically be added to a marketing mailing list. We will only send direct marketing communications where we have an appropriate lawful basis and, where required, your consent.

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OUR LAWFUL BASES

UK data protection law requires us to have a lawful reason for using personal information. Depending on the circumstances, we may rely on the following lawful bases.

Contract and pre-contractual steps

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We may process your information when you ask us to provide a quotation, arrange a survey or take other steps before entering into a contract with you.

Legitimate interests

We may process information where it is reasonably necessary to respond to enquiries, operate our business, maintain customer relationships, improve the website or protect our systems.

We consider whether these interests are balanced against your privacy rights before relying on this basis.

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Legal obligations

We may need to retain or disclose certain information to comply with tax, accounting, regulatory, insurance or other legal requirements.

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Consent

We rely on your consent before using non-essential cookies or similar technologies where consent is required. You can withdraw or change your consent at any time through the website’s cookie settings.

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COOKIES AND ANALYTICS

Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to remember preferences or understand how the website is used.

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This website may use the following categories of cookies.

Essential cookies

These cookies are required for the website to function properly. They may support website security, network management, form operation and the storage of your cookie preferences.

Essential cookies cannot usually be disabled through the website’s consent controls.

Analytics cookies

Analytics cookies help us understand how visitors use the website. They may collect information about page visits, navigation, devices, approximate locations and how visitors found the website.

We use this information in an aggregated form to monitor performance and improve the website.

Marketing cookies

Marketing cookies may help us understand whether advertising campaigns lead people to visit or contact us. They may also be used to measure the performance of online advertising.

We use this information to assess and improve our own marketing. We do not sell personal information collected through these cookies.

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MANAGING COOKIES

Where consent is required, analytics and marketing cookies will not be activated unless you accept them through the cookie banner.

You can accept, reject or manage non-essential cookies using the website’s cookie settings. You can also delete or block cookies through your browser settings.

Withdrawing consent will not affect the lawfulness of any processing that occurred before consent was withdrawn.

Disabling some cookies may affect certain website features, although essential parts of the website should continue to work.

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ANALYTICS AND WEBSITE PROVIDERS

This website is created and hosted using Wix. Wix may process limited technical information to provide hosting, security, form and website functionality.

We may also use the following analytics or marketing services:

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• Google Analytics

• Meta Pixel

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These providers may use cookies or similar technologies where you have provided the necessary consent.

A current list of the individual cookies used, their providers, purposes and expiry periods should be available through the website’s cookie settings or cookie banner.

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SHARING YOUR INFORMATION

We may share information with trusted service providers where this is necessary to operate the website or respond to your enquiry.

These service providers may include website hosting and form providers, email providers, analytics providers, marketing platforms, IT and security providers, accountants, insurers, professional advisers and subcontractors involved in arranging or completing requested work.

These organisations are only permitted to use the information for the relevant service or according to their own legal responsibilities.

We may also disclose information where required by law, a court order, a regulator or another lawful authority.

We do not sell your information to third parties.

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INTERNATIONAL DATA TRANSFERS

Some website, email or analytics providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate legal safeguards are in place, such as UK adequacy regulations or approved contractual protections.

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HOW LONG WE RETAIN INFORMATION

We retain personal information only for as long as it is reasonably needed for the purpose for which it was collected.

General enquiries that do not lead to work will normally be retained for up to 24 months after the last communication.

If you become a customer, relevant quotations, correspondence, invoices and project records may be retained for longer where required for tax, accounting, insurance, warranty or legal purposes.

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Analytics information is retained according to the settings of the analytics service being used. We aim to use the shortest practical retention period.

Information that is no longer required will be securely deleted or anonymised.

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HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no website or internet transmission can be guaranteed to be completely secure.

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YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your information

• Ask us to restrict how your information is used

• Object to certain uses of your information

• Ask for certain information in a portable format

• Withdraw your consent at any time

• Complain about how your information has been handled

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Not every right applies in every situation. We may also need to retain certain information where we have a legal obligation or another lawful reason to do so.

To exercise your rights, contact us using the details provided in this policy. We may need to confirm your identity before completing your request.

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AUTOMATED DECISION-MAKING

We do not use information collected through this website to make solely automated decisions that have legal or similarly significant effects on individuals.

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LINKS TO OTHER WEBSITES

This website may contain links to websites operated by other organisations. We are not responsible for their content, security or privacy practices. You should read the privacy policy of any external website you visit.

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COMPLAINTS

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Website: https://ico.org.uk

Complaints: https://ico.org.uk/make-a-complaint

Telephone: 0303 123 1113

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CHANGES TO THIS POLICY

We may update this policy when our website, services, providers or legal obligations change.

The latest version will always be published on this page with its most recent review date.